Infrastructure

IT Support

Start your tech career with a solid foundation in IT support. Learn hardware, software, networking, operating systems, and troubleshooting — the essential skills for any IT help desk or systems role.

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IT Support
Course Overview

What You'll Learn

  • Computer hardware components and troubleshooting
  • Windows, Linux, and macOS administration
  • Networking fundamentals (TCP/IP, DNS, DHCP)
  • Active Directory and user account management
  • IT security basics and endpoint protection
  • Help desk ticketing and customer service skills
  • Remote support and desktop management tools
  • Preparation for CompTIA A+ certification

Course Details

LevelBeginner
Duration10 Weeks
FormatLive Online + Recorded
Certificate✓ Yes
LanguageEnglish
PriceFree
Enroll Now — It's Free
Curriculum

Course Modules

A structured, hands-on curriculum designed around real industry skills — not just theory.

Module 1: Hardware & Operating Systems
  • PC components, assembly and BIOS
  • Windows 10/11 setup and administration
  • Linux basics for IT support
  • macOS fundamentals
Module 2: Networking Fundamentals
  • OSI model and TCP/IP stack
  • Subnetting, DNS, DHCP, VPN
  • Wi-Fi troubleshooting and configuration
  • Network hardware: switches, routers, firewalls
Module 3: Active Directory & User Management
  • AD structure and domain controllers
  • Creating and managing user accounts
  • Group Policy Objects (GPOs)
  • Permissions and access control
Module 4: IT Security Basics
  • Types of malware and attack vectors
  • Antivirus and endpoint protection
  • Phishing awareness and social engineering
  • Password management and MFA
Module 5: Help Desk & Remote Support
  • Ticketing systems (Jira Service Desk, Zendesk)
  • Remote desktop tools (RDP, TeamViewer)
  • SLA management and escalation
  • Customer communication soft skills
Module 6: Capstone Simulation
  • Handle 10 real-world support tickets
  • Hardware fault diagnosis
  • Network connectivity troubleshooting
  • Security incident response walkthrough
Right Fit

Who This Course Is For

💻
Career Changers
Transitioning into tech from a non-IT background and looking for a structured entry point.
🎓
Fresh Graduates
Computer science or engineering graduates ready to build hands-on enterprise IT skills.
🔧
Non-Technical Staff
Office professionals wanting to understand IT systems and qualify for internal IT roles.
Your Instructor

Meet Your Instructor

Instructor
Chukwuemeka Adeyemi
Lead IT Infrastructure Instructor

A certified IT professional with 8 years of experience in enterprise IT support, systems administration, and CompTIA A+ training across Nigerian and South African corporations.

Student Reviews

What Our Students Say

★★★★★

"Thanks to H-Tech Innovations Hub, our workforce has been armed with highly relevant and in-demand tech skills — enabling consultants to stay ahead of big data trends."

Hassan Gray
Hassan Gray
Mobile Developer
★★★★★

"With H-Tech Innovation Hub, employees were able to marry technology and consultant soft skills. Once they took their key IT courses — the results were outstanding."

Emeka Obi
Emeka Obi
Cloud Engineer, Lagos
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